Return an unwanted item?
Sometimes things don't go as planned and you just want your money back, no question from us. Rest assured, as long as an item is still in its original condition, you can make returns free of charge, subject to the rules below, which include a clause on correct use. None of these rules affect your statutory rights.
If you return an item within 28 days of receiving it at your home or at the pickup point / pickup point for a refund, we will give you a full refund on the payment method used to order.
We do everything possible to ensure that you are refunded within 14 days of receiving the returned item.
If you request a refund for an item within the time frame mentioned above but cannot return it to us for some reason, please contact us. However, any refund will be at our discretion.
The deadlines are exceeded
We do not accept returns of unwanted items after the corresponding return period above. If you attempt to make a return, we may need to ship it back to your default shipping address and ask you to bear the shipping costs.
For hygiene reasons, some items cannot be returned:
Of course, you can try on an item like in a store, but please do not make it dirty or damaged. If the item you return to us is damaged, worn, or in poor condition and therefore cannot be resold, we will not be able to refund you, and we may need to resend it to you (and ask you to bear the cost of delivery). All items are inspected upon return.
All returned items should be sent in their original condition and packaging to the extent possible, including tags (eg cameras should be returned with original conditions).
Returned items are your responsibility until they reach us, so be sure to get proof of postage in case you need to contact us regarding your return!
We are not responsible for any items returned to us in error. If we are able to locate the items and you want them returned to you, we may ask you to bear the cost of delivery.
If we see an unusual pattern of returns, for example, if we suspect that a customer is using the items ordered and then returning them for the purpose of obtaining a refund, or that he / she orders and returns excessively items, or if we find that he / she is returning items that do not match what he / she ordered, we may be required to deactivate his / her account and all associated accounts. If this happens to you and you think we have made a mistake, please contact customer service and we will be happy to discuss it with you.
If your account has been deactivated and you should make a valid return, please contact our customer service. You will receive a return label but you will have to pay the return shipping cost.
Please note that we reserve the right to take legal action against the customer who returns items that he / she has not ordered.
How to exchange an item?
We do not accept exchanges. If you want a different item, a different model, you will need to return the item to us and place a new order.
Need a new return slip?
No problem ! Just print one in the attachments section on this page.